Privacy policy mobile application "Pulpo" and "Pulpo Driver".

Privacy policy of Pulpo

The Group Pulpo formed by PULPOMATIC, S.L., C.I.F B-87371944 with address in Spain. PULPOMATIC, S.A.P.I. de C.V., RFC PUL160902VB3 domiciled in Mexico, and PULPOMATIC S.A.S NIT 901198442 domiciled in Colombia respect your privacy. The Group Pulpo formed by PULPOMATIC, S.L., C.I.F B-87371944, PULPOMATIC, S.A.P.I. de C.V. RFC PUL160902VB3 and PULPOMATIC S.A.S NIT 901198442 ("Pulpo" or the "Company") offers GPS tracking, analysis of driving patterns through device sensors and GPS tracking on delivery routes, among others, collectively referred to as the "Services". By using our Services, you entrust us with your data. We know this is a big responsibility and we do our best to protect your information and give you control over it.

The purpose of this Privacy Policy is to tell you what information we collect, why we collect it, and how you can update, manage and delete it. The following topics are covered:
  • Information it collects Pulpo
  • Why Pulpo collects this data
  • Control your personal information
  • How Pulpo retains the data it collects
  • Cookies
  • Information security
  • Compliance and cooperation with regulatory authorities

This Privacy Policy forms part of the Terms of Use of Pulpo. Your use of the Services is subject to, and constitutes your agreement to, these Terms of Use and this Privacy Policy.
In this Privacy Policy, the term "personal information" refers to information that you provide to Pulpo that identifies you personally (such as your name, email address or telephone number) and, in some cases, information regarding your route or location, or other information that Pulpo may reasonably associate with this information.
You can adjust your privacy settings on the Pulpo Application to determine what personal information Pulpo may collect from you and what use it may make of it.
Contact Pulpo for privacy-related issues
If you have any questions about this Privacy Policy or if you believe that your privacy has been violated while using the Services, you may contact Pulpo at the address: You may also send other requests, questions, answers and complaints to Pulpo by email to:
Information it collects Pulpo
We would like to inform you about the type of data we collect when you use our services.
Pulpo collects data to provide the best services to all users - from tracking your journey using GPS, to performing more complex tasks, such as analysing information from your device's sensors to provide a driving score. The type of information Pulpo collects and how it uses it depends on your use of the Services and how you manage privacy controls.
Information we collect when you use our services:
We collect information about your activity on the Pulpo Services, which we use to provide the Services and for analytics on our web platform. The information we may collect about your activity is set out below:
  • Detailed location, journey and route information. Location and route information is collected, for example, in the form of GPS signals (combined with a timestamp) and other data sent by the mobile device on which you have downloaded and activated the Application. This information is stored in a route history that includes all the journeys you have made using the App. The types of location data collected depend in part on your device settings and your Account settings. For example, depending on the settings you have selected on your device or your Account settings, Pulpo may (or may not) collect information about your location and journeys, even when you are not using the Application, so that you can continue to use other applications on your mobile device while Pulpo continues to collect journey information.

Metadata (usage data from your device, browser and Application):

When you download the Application, Pulpo collects information about your use of the Services and information about the device on which you downloaded Pulpo. For example:

  • Pulpo may collect and record how often and for how long you use the Application; what type of device you have; your unique identifiers; the type and version of operating system; and the geographic location of the device you use to log in to Pulpo and use the Application or the Web Platform.
  • It also collects information about your devices' interaction with the Services, including crash reports, system activity, and the date, time and referring URL of your requests.

Why Pulpo collects this data
We may use the personal information we collect or that you provide to us for the following purposes:

Providing our services
We use your information to provide our services. For example:
  • We use your location and route data to generate a trip history on the Pulpo web platform (points travelled, distance, time) and sensor information to give you a driving score.

Maintaining and improving our services

We use your information to provide our services. For example:
  • We also use your information to ensure that our services are working properly, for example, to track network outages or troubleshoot problems you report to us. We also use your information to improve the Services, or to develop new features or services.

Measuring performance

  • We use data in analytics and measurement tools to understand how our services are used. For example, we analyse your usage data for the Services to optimise product design.

Control your personal information

  • To consult the history of routes and routes, you can log in to the Web Platform of Pulpo and go to "GPS", if you have the necessary permissions and the module contracted.

    If you believe that the information associated with your User is incorrect, incomplete or obsolete, please send an email to
Privacy controls
  • There are different ways to control the information that Pulpo collects (regardless of whether you are logged in with a Pulpo User), such as device settings. Your device may have controls that determine the type of information Pulpo collects. For example, you can change the location settings on your device.

Delete your information

  • If you want your User to be deleted from Pulpo, you must use the "Delete" function available in the Users and permissions settings on the Pulpo web platform, the deletion of this information will depend on the user who owns the account at Pulpo.

How Pulpo retains the data it collects
Some data can be deleted at any time, while other data is automatically deleted or retained for longer periods of time, if necessary. This section describes why Pulpo retains different types of data for different periods of time.

  • Information retained by Pulpo your user data. This may be your user details, name or other account-related data. This data is retained in your Pulpo Account until you delete or modify it.
  • Data that expires after a specified period of time. In some cases, you do not need to delete your information, as Pulpo sets retention periods depending on the reason for data collection. Pulpo may also take steps to anonymise some data for specific periods of time.
  • Information that is retained until your Pulpo User is deleted. Pulpo may retain some information for as long as your Pulpo User is active, if this allows it to learn how users interact with its features and how it can improve its services.
  • Information that is retained for extended periods of time for specific purposes. Sometimes, legal and business requirements require Pulpo to retain certain information for specific purposes for an extended period of time. These are some of the reasons why certain information may be retained for extended periods of time:
  1. Ensuring security, and preventing fraud and abuse.
  2. Comply with legal or regulatory requirements.
  3. Ensure continuity of services.
  4. Send communications to Pulpo.

How Pulpo uses aggregated information
Pulpo may use anonymous, statistical or aggregated information (including anonymous location data), in a form that makes it impossible to identify users, to provide the Services properly, improve their quality, optimize your experience, create services and features (including customized services), modify or cancel services, and for other internal, business and statistical purposes (such as advertising).

Pulpo may also use anonymous, statistical or aggregated information collected on the Services (and in a form that makes it impossible to identify users) when publishing, disseminating, transmitting, or otherwise communicating this information or making it available to users of the Services, its suppliers and partners, and any other third parties.

Pulpo may use cookies and similar technologies on the Services. Cookies are packets of information that the Web Platform's servers send to your web browser and that your browser sends back each time you access the Web Platform's servers.

Pulpo may use cookies for a variety of purposes, such as: preventing you from having to re-enter your username and password each time you log in, facilitating your use of the Web Platform, collecting statistical data, verifying information, customizing the Web Platform to your personal preferences, and protecting your information.

Some cookies expire when you log out and exit your browser. Others are stored on your computer's hard drive. If you want to block cookies from the Web Platform, please use the help button on your browser and follow the necessary instructions. However, if you disable cookies, you may find it difficult, or even impossible, to use the Web Platform or some of its features.

Information security
Information security is a top priority for Pulpo. Pulpo services include powerful security features that constantly protect your information. Pulpo implements systems, applications and procedures to protect your personal information, and to minimise the risk of theft, damage, loss of information and unauthorised access to or use of information. For example, Pulpo reviews its data collection, storage and processing practices (including physical security measures) to prevent unauthorised access to its systems. It also restricts access to personal information so that only those employees, contractors and agents of Pulpo who need such information to process it have access to it. All those who have access to this information are subject to strict contractual confidentiality obligations and may be subject to disciplinary action or termination if they fail to comply.

Pulpo obtains information from the maintenance of its services that helps it automatically detect and block security threats so that they never affect you.

However, these measures cannot guarantee absolute protection. Therefore, while Pulpo goes to great lengths to protect your personal information, it cannot guarantee (and you should not reasonably expect) that its databases will be free from breaches, failures, unlawful access or interception, or other types of abuse and misuse.

Compliance and cooperation with regulatory authorities
Pulpo periodically reviews this Privacy Policy and ensures that it treats information in accordance with it.

Data transfers
Pulpo stores data on servers around the world. As a result, your information may be processed on servers outside your country of residence. Data protection laws vary from country to country, so some countries offer more protection than others. Regardless of where the information is processed, the same protections described in this policy are implemented.

When Pulpo receives formal written complaints, it contacts the individual who has made the complaint. It also works with the relevant regulatory authorities, including local data protection authorities, to resolve any complaints related to the transfer of data that it has not been able to resolve directly with users.

European requirements

If European Union data protection law applies to the processing of your information, Pulpo will provide you with the controls described in this policy so that you can exercise your right to request access to, update, remove, delete and restrict the processing of your data.

You can also request, through the platform support, a copy of the data in your Pulpo account if you want to make a backup copy or export your information to another service. Remember that to access the Web Platform you need a Pulpo account with a valid email address.

You also have the right to object to the processing of your information.

Pulpo processes your information for the purposes described in this Privacy Policy, in accordance with the following legal bases:

Pulpo requests your authorisation to process your information for certain purposes and you have the right to revoke your consent at any time. You can manage these choices and privacy settings on the Application at any time.

In the exercise of legitimate interests
Pulpo processes your information to achieve its legitimate interests and those of third parties (such as partners, to report usage statistics) and, at the same time, applies appropriate safeguards to ensure your privacy. This means that it processes your information for the following purposes:

  • Provide, maintain and improve its services to meet the needs of users.
  • Develop new functions and services that are useful to users.
  • Know how users use your services (and how they interact with your ads) to ensure and improve your performance.
  • Personalise their services to offer you a better user experience.
  • Detect, prevent or otherwise address fraud, abuse and technical or security problems related to its services.
  • Protect Pulpo, its users and the general public from harm to their rights and property, or to their safety, to the extent required or permitted by law.
  • Conduct research that will improve its services for users and benefit the general public.
  • Fulfilling obligations to its partners, such as developers and rights holders.
  • Respond to legal claims, including investigation of possible breaches of applicable terms of service.
To provide a service
Pulpo processes your information to provide a service that you have requested under a contract, including the Terms of Use. To comply with legal obligations:

Pulpo will process your data to comply with a legal obligation, for example, to respond to legal process.

If you have any questions, you can contact Pulpo and its data protection office, which is headed by the data protection officer, at: You can also contact your local data protection authority if you have any questions about your rights under local law.

Cookies and privacy policy

Cookie Policy

This Cookie Policy is intended to inform you in a clear and precise manner about the cookies used on our Website (the "Cookie Policy") and forms part, together with the Privacy Policy, of the Terms and Conditions of Use of the websites hosted under the domain names and (the "Website").
What is a cookie?
A cookie is a small information file created by the Website that is visited and used and stores information on the user's computer or device to provide access to the different functions offered.
Why do we use cookies?
We use cookies to learn more about how users use our content and to help us improve your experience when you visit our Website.
What information do cookies provide us with?
The information to which we have access through cookies allows us to personalise content according to the interests of users, but under no circumstances do our cookies allow us to obtain personal data, nor can they read data or other cookies that exist on the user's computer.
What information do cookies provide us with?
The following types of cookies are used on the Website:
Depending on the entity that manages them:
(i) Own:
These are those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.
(ii) Third-party: These are cookies that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor itself, but by another entity that processes the data obtained through the cookies.

Pulpo uses its own cookies.
Depending on the length of time they remain active:
(i) Session cookies:
These are a type of cookie designed to collect and store data while the user accesses a web page. They expire once the user leaves the website.
(ii) Persistent cookies: These are a type of cookie in which the data remains stored in the terminal and can be accessed and processed for a period of time defined by the party responsible for the cookie, which can range from a few minutes to a few years.

Pulpo uses session and persistent cookies.
According to their purpose:
(i) Technical cookies:
These allow the user to browse the website and use its different options or services.
(ii) Analysis cookies: These allow us to quantify the number of users and their connection time and thus carry out the measurement and statistical analysis of the use they make of the services offered in order to improve the services offered to users.
(iii) Session cookies: Session cookies allow users to be recognised on a website so that any changes you make, items you select or data you enter are remembered from one page to another.
(iv) Advertising cookies: They allow the management of advertising spaces.
(v) Behavioural advertising cookies: These cookies store information on the behaviour of users, which has been obtained through the continuous observation of their browsing habits.

Pulpo uses technical cookies.
By browsing and continuing on our website you are consenting to the use of the aforementioned cookies, for the periods indicated and under the conditions contained in this Cookies Policy.
How do I reject cookies?
Please note that, as cookies are not necessary for the use of our Website, you can block or disable them by activating the setting on your browser that allows you to refuse the installation of all or some cookies. Most browsers allow you to be warned of the presence of cookies or to reject them automatically. If you reject them you can continue to use our Website, although the use of some of its services may be limited and therefore your experience on our Website less satisfactory.

If you would like to withdraw your consent related to this Cookies Policy at any time, you must delete the cookies stored on your equipment (computer or mobile device) through the settings and configurations of your Internet browser.

For more information on deleting, disabling or blocking cookies please visit:

Unless you have adjusted your browser settings, our system will create cookies as soon as you visit our Website. Please note that all Internet browsers allow you to change these settings. For more information on how to adjust your cookie settings in the following browsers, we refer you to the relevant link:
Internet Explorer:

You can also manage your cookie store from other tools such as:
Your online choices:
Changes to the Cookie Policy
We may update the Cookies Policy of our Website due to regulatory changes at any given time, so we recommend that you review this policy each time you access our Website in order to be properly informed about how and what we use cookies for.

Updated in May 2018.

Privacy Policy

1. Data controller
The Group Pulpo formed by PULPOMATIC, S.L., C.I.F B-87371944 with address in Spain, PULPOMATIC, S.A.P.I. de C.V., RFC PUL160902VB3 with address in Mexico, and PULPOMATIC S.A.S NIT 901198442 with address in Colombia ("PULPO") informs that the personal data you provide or may provide in the future, will be treated in accordance with the provisions of this policy.
2. Purpose of processing

The personal data provided may be processed for the following purposes:- To identify and manage the registration.

  • Contacting the User to answer any questions he/she may have.
  • To compile statistics and analyse how to improve the services offered.
  • Conduct surveys about our Services.
  • To carry out all necessary actions in the framework of the provision of services.
  • In the event that you have authorised us to do so, to send you information by any means about services and/or products that may be of interest to you, offered by PULPO , including personalised and enhanced by means of automated profiling.
3. Legitimisation
The legal basis for the processing of data is the consent that you give us when contacting PULPO, and/or where appropriate, the contractual relationship that links you to PULPO when contracting our services.
4. Data retention
The data provided will be retained for as long as is necessary to ensure compliance with the legal obligations incumbent upon PULPO.
5. Communication and access to your data
Personal data may be disclosed to third party service providers with whom we have entered into the relevant contract insofar as such disclosure is necessary to ensure the provision of the services offered to you by PULPO. In any case, the necessary legal and organisational measures will be taken to guarantee the security of the data.
6. International transfers
Personal data may be transferred within and outside the European Economic Area. In any case, PULPO will take the necessary legal measures through the subscription of the corresponding standard clauses.
7. Updating of data
The User undertakes to notify PULPO immediately of any change in personal data so that the information processed by PULPO is always up to date and contains no errors.
8. Security measures
PULPO informs that it has implemented the necessary technical and organisational security measures to guarantee the security of your personal data and prevent its alteration, loss, processing and/or unauthorised access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed, whether from human action or the physical or natural environment.
9. Rights
The User may, under the terms established in the data protection regulations in force at any time, revoke at any time the authorisation granted for the processing and transfer of personal data, as well as exercise the rights of access, rectification, deletion, opposition, the right to request the limitation of the processing of their personal data and the right to data portability. To do so, the User may write to with proof of identity. Likewise, the User has the right to file a complaint with the Spanish Data Protection Agency.
10. Modifications
PULPO may, at any time, modify these Terms and Conditions of Use, simply by communicating this through the Website. Therefore, we recommend the periodic review of this Privacy Policy in order to be informed of how personal data is treated and protected.
This Cookie Policy is intended to inform you clearly and precisely about the cookies used on our Website (the "Cookie Policy") and forms part, together with the Privacy Policy, of the Terms and Conditions of Use of the website hosted under the domain name and (the "Website").
By clicking "Accept", you agree to the storage of cookies on your device to improve site navigation, analyse site usage and assist in our marketing efforts. Please see our Privacy Policy for more information.